Privacy Policy

Data Categories

Examples

Name & Contact Details

First and last name, title, prefix, email address, telephone number, postal address.

Business Contact Details

Company name, name of employer, job title, business email address, business telephone number, and business postal address.

Relationship History

Purchases you’ve made through the Services, details of your communications with us, and details of your claims, complaints, and queries in general.

Payment Information

Payment card information, bank account information and other billing details. This information may be processed by our payment service providers, which may handle your payment information in accordance with their own privacy policies.

User Content

Reviews about our Services, and other content you may create or share with us during our work relationship, including posts on our social media pages and comment sections.

Preferences

Language, interests, and other feedback/preferences that you might express during your use of our Services.

Marketing Data

Choices regarding our newsletters, surveys, and other marketing or advertising displayed or provided to you, and preferred methods of receiving such promotional communication.

Personal information collected automatically through your use of our Services

Data Categories

Examples

Online Activity Data

Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

Device Information

Your mobile device’s operating system type and version, manufacturer and model, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), advertising ID, and general location information.

We use the following tools for automatic data collection

Cookies

Cookies are pieces of information stored directly on the device that you are using and allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We, our advertising partners, and our service providers may use the information for security purposes, to facilitate navigation, display targeted advertisements, display information more effectively, conduct analytics, and personalize your experience.

We do not currently respond to browser do-not-track signals. You can read more information about cookies at http://www.allaboutcookies.org/manage-cookies/index.html.

Local Storage Technologies

These technologies provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

Pixel Tags

Also known as web beacons and clear GIFs, pixel tags may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Other sources from which we collected personal information

Social Media

Information we collect from social media sites may include details such as profile pictures, social media account ID, and other public social media profile information.

Other Third Parties

We may collect information from sources such as publicly available databases, marketing partners, third-party providers, and data brokers.

Purposes

Examples

Administering the Services

Contacting and interacting with you, receiving and responding to your requests; providing the Services, including my providing estimates and arranging appointments; verifying your information; sending you administrative information, such as agreements to provide the Services, and changes to our terms, conditions, and policies

Operations and General Business

Troubleshooting and diagnostic testing; conducting performance analyses of our systems and Services; testing new system features to evaluate their impact; system and log maintenance; technical support, system debugging, and hosting data; facilitating mergers, acquisitions and other reorganizations and restructurings of our business (including prospective transactions).

Marketing

Sending you our newsletters, publications, updates, and invitations, that we think may be of interest to you. We may send marketing messages through mail, email, phone call, and text message.

Targeted Advertising

Engaging advertising partners, including third-party advertising companies and social media companies, to display ads to you on other websites and online services. These companies may use cookies and similar technologies to collect information about your interaction over time across the Services, our communications, and other online services, and use that information to serve online ads that they think will interest you. We may also share information about our users with these companies to facilitate interest-based advertising to our or similar users (known as a “lookalike audience”) on other online platforms.

Relationship Building and Engagement

Facilitating and responding to any social sharing and posts on our Services, and other customer relationship building activities.

Personalizing our Services

Personalizing our interactions with you and providing you with information and/or offers tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you.

Improving and Developing Products and Services

Conducting data analysis, for example, monitoring and analyzing Services use and using data analytics to improve the efficiency of our Services; developing new Services; considering ways to enhance, improve, repair, maintain, or modify our Services; identifying usage trends, for example, understanding which parts of our Services are most interesting to users; determining the effectiveness of our promotional campaigns; operating and expanding our business activities.

Aggregation and/or Anonymization

Aggregating and/or anonymizing personal information so that it will no longer be considered personal information.

Security and Fraud Prevention

Conducting audits; verifying that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; monitoring for and preventing fraud; for security purposes, including maintaining system security.

Legal and Compliance

Enforcing our terms and conditions and standards; protecting our operations; protecting the rights, privacy, or property of our business; responding to auditors; allowing us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain.

Affiliates

We may disclose information to our affiliates for purposes described in this Privacy Policy, including to direct you to the affiliate that is best suited to respond to your requests.

Service Providers

Our service providers include companies and individuals that provide services on our behalf or help us operate our Services or our business (such as carpenters, electricians, plumbers, and other sub-contractors, as well as businesses that provide hosting, information technology, customer support, email delivery, and website analytics services).

We use accountants, actuaries, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business.

We may disclose information to third party advertising companies, including for the interest-based advertising purposes described above, which may collect information on the Services through cookies and other automated technologies.

If we are required by law or legal process or if we deem the disclosure appropriate for other legal, compliance or fraud-prevention purposes, we may disclose information to law enforcement, public, regulatory and government authorities, or courts, or other entities that obtain valid subpoenas.

When you interact with us, you may choose to share information and content on our social media pages and other online services.

We may disclose or transfer your personal information to third parties such as acquiring entities and their advisors in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).